With more than two decades of experience in the hospitality industry, my career path has been characterized by versatility, having held several key roles in various departments, including reservations, revenue management and front office.
The importance of my professional growth in the hotel industry lies in my deep understanding of the crucial relationship between effective communication and sales success. I have demonstrated extraordinary skills in creating authentic connections with guests, thereby enhancing the overall customer experience and contributing to the growth of hospitality establishments.
Training in NLP (Neuro-Linguistic Programming), Positive Psychology and the study of the importance of language give me a unique perspective. I have successfully integrated these psychological approaches into the hotel business, improving internal and external communication as well as guest relationship management.
Currently, I have oriented my professional career toward corporate wellness and effective communication. As a trainer and consultant, I share my vast knowledge with companies eager to improve corporate culture, internal and external communication, and overall effectiveness. My passion for corporate wellness translates into innovative programs and proactive communication strategies, positively influencing the work environment and promoting sustainable success.
